Social Listening Services – Hear What Your Audience Really Thinks
Your customers are talking about your brand every day — on social media, forums, blogs, and review sites. Our Social Listening Services help you monitor those conversations in real-time, analyse sentiment, and uncover valuable insights. This isn’t just listening; it’s about turning online chatter into actionable business intelligence that strengthens your brand’s reputation and customer relationships.
Why Your Company Need Professional Website Development Services?
In today’s connected world, every mention matters. Without a robust social listening strategy, you risk missing out on critical feedback, early warning signs of a PR crisis, or valuable opportunities to engage with your audience.
Our Social Listening Services solve problems like:
- Missing negative comments before they escalate into a reputation issue.
- Losing potential customers to competitors due to delayed responses.
- Failing to recognise positive mentions and turning them into advocacy.
- Overlooking trends and topics your audience truly cares about.
- Relying on guesswork instead of data-driven audience insights.
Our Social Listening Process
“Listening” is just the start — we help you act on what you hear.
Identify relevant platforms, keywords, and brand variations to ensure complete, accurate monitoring coverage.
Track conversations instantly across social media, blogs, forums, news sites, and review platforms.
Categorise mentions as positive, negative, or neutral to understand audience emotions toward your brand.
Monitor competitor activities and mentions to identify gaps and opportunities in your market strategy.
Deliver clear, data-backed recommendations for engagement, growth, and risk mitigation.
Help you respond to both positive and negative mentions effectively and in a timely manner.
Identify relevant platforms, keywords, and brand variations to ensure complete, accurate monitoring coverage.
Track conversations instantly across social media, blogs, forums, news sites, and review platforms.
Categorise mentions as positive, negative, or neutral to understand audience emotions toward your brand.
Monitor competitor activities and mentions to identify gaps and opportunities in your market strategy.
Deliver clear, data-backed recommendations for engagement, growth, and risk mitigation.
Help you respond to both positive and negative mentions effectively and in a timely manner.
Social Listening Services We Offer
Brand Monitoring
Continuous tracking of all brand mentions across online platforms to safeguard and enhance your reputation.
Sentiment Analysis
In-depth emotional analysis to understand customer attitudes and feelings toward your products or services.
Crisis Detection
Early detection of potential Public Relations threats, enabling faster preventive or corrective action.
Campaign Tracking
Measure and evaluate audience reactions to marketing campaigns in real-time for better future strategies.
Competitor Listening
Analyse competitors’ customer feedback, campaigns, and public sentiment to identify opportunities for growth.
Why Choose Decoded Marketing’s Social Listening Services?
Specialised ORM Expertise
We merge social listening with proven online reputation management strategies for maximum brand benefit.
Custom Monitoring Dashboards
Receive streamlined reports that focus only on the insights relevant to your business goals.
Fast Issue Resolution
Detect and address negative sentiment before it escalates into a brand-damaging incident.
Actionable, Not Just Informational
We don’t just show you numbers — we provide clear next steps for improvement.
Competitive Insights
Gain valuable knowledge of competitor strategies, successes, and weaknesses in real time.
Proven Reputation Impact
Our services have consistently led to stronger trust and loyalty among clients’ customers.