Online Reputation Management
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Many businesses struggle with managing their online reputation, often due to negative reviews, misinformation, or lack of control over their brand narrative across digital platforms. This can result in lost customer trust, reduced brand credibility, and a decline in business opportunities. Additionally, poor reputation management may lead to negative search engine results, affecting both brand perception and organic traffic. Companies need a proactive approach to monitor, manage, and improve their online presence to ensure positive brand associations.
Included Services
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Brand Monitoring
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Review Management
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Crisis Management
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Search Engine Reputation Management (SERM)
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Social Media Reputation Management
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Content Creation for Reputation Building
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Competitor Reputation Analysis
- Regular Reporting and Insights
What do we do?
Decoded Marketing specialises in protecting and enhancing your brand’s online reputation through our comprehensive Online Reputation Management (ORM) services. Our strategies include brand monitoring, review management, crisis response, and reputation building. We ensure that your online presence reflects trust and credibility, preventing harmful content from impacting your brand image.
Our services are tailored to safeguard your brand’s identity by proactively managing reviews, resolving PR crises, and pushing positive content to search results. Whether you’re looking to counter negative reviews, improve search engine results, or engage with your audience on social media, our team has the expertise to help.
With 10+ years of experience, Decoded Marketing offers real-time monitoring, actionable insights, and transparent reporting. We ensure your business maintains a strong and trustworthy online presence. Partner with us to build and protect your digital reputation, turning potential threats into opportunities for growth.
Any Questions Find Here.
What is Online Reputation Management (ORM), and why does it matter?
ORM is the practice of monitoring and managing your brand's online presence across various platforms. It ensures that your business maintains a positive image by addressing negative reviews, managing public relations crises, and promoting positive content. ORM matters because customers often base purchasing decisions on online reviews and reputation, so a positive online image can significantly impact business growth.
How do you handle negative reviews or feedback?
We take a proactive approach by responding to negative reviews promptly and professionally. Our strategy focuses on resolving customer issues and showcasing your brand’s commitment to customer satisfaction. If necessary, we also develop custom solutions to push down damaging content in search engine results, replacing it with positive brand mentions.
How long does it take to improve a company’s online reputation?
The timeline for improving online reputation varies depending on the severity of the issues. Minor improvements can be seen within a few weeks, while more significant challenges, such as mitigating negative press or restoring brand trust, can take several months. We provide ongoing monitoring and incremental improvements throughout the process.
Can ORM help with improving search engine results?
Yes, ORM can improve your search engine reputation. By optimizing positive content, addressing negative reviews, and encouraging satisfied customers to leave reviews, we can ensure that your brand is associated with favorable search results. This process is known as Search Engine Reputation Management (SERM), and it helps maintain a strong digital presence.
What platforms do you monitor for online reputation?
We monitor a wide range of platforms, including Google Reviews, social media platforms (Facebook, Twitter(X), Instagram), third-party review sites (Trustpilot, Yelp, Justdial, GMB etc.), and industry-specific review forums. Our goal is to ensure comprehensive brand monitoring across all channels where your customers may be engaging with or talking about your business.